MVPS considers it essential to safeguard its customers personal information. We will always ensure that all the personal information collected from our customer remains private, and we will always follow the requirements set up by the GDPR. By using MVPS.net website, you are accepting this privacy policy.

Information we collect

• IP addresses and login timestamps
• Name
• Address
• E-mail address
• Telephone numbers
• Payment details

While not actively collected we may store any other personal information that you may disclose during phone calls, tickets or emails.

When do we collect your personal data

We may collect data about you in the following ways:

• If you contact us, we will keep a record of the conversation
• By filling in forms on any of our websites, this includes information provided at the time of registering to use our websites, subscribing to any of our services, posting material or requesting further services.
• If we send out surveys for research purposes, although responding to them is optional
• Payment information and other details about the transactions done on MVPS.net
• When you visit our site, we collect, although it's not limited to, traffic data, location data and other communication data like cookies, referral etc.

While not actively collected we may store any other personal information that you may disclose during phone calls, tickets or emails.

Where do we store and process your data

All the data collected by us only gets processed and stored in the European Union.

Your server data will be stored and processed only in the location you have chosen when you have ordered the service.

We take all steps necessary to ensure that your data, regardless of where it is processed, is treated securely and in accordance with this privacy policy and the GDPR (General Data Protection Regulation)

What we do with your data

We use your data in the following way:

• To provide you with information, products or services that you request from us where you have consented to be contacted.
• To provide you the services bought from us.
• To carry out our obligations arising from any contracts entered into between you and us.
• To ensure that content from our site is presented in the most effective manner for your device.
• To notify you about changes to our service.
• To send you marketing emails where you have given explicit consent.
• To display personalised Ads from us.
• To prevent fraud.
• To verify your identity.
• To detect, prevent and diagnose potential security breaches.

In case of fraud, chargebacks, illegal activities or the breach of the terms of service, your data can be submitted in anonymized form (hashed) to fraudrecord.com.

Your data can be shared with the payment processor when you choose the payment method and on-demand if requested by the payment processor. The current payment processors are PayPal, Paysera, Paymentwall, Coinify and JCC.

In case we receive a court order for your data, we will comply with the court order.

How long do we keep your data

Your data will be kept until it is no longer required for the purpose of its collection.

At the end of the retention period the data will either be deleted or anonymized, so it can no longer be linked back to an individual.

Personal data linked to purchases or any other financial transaction are kept for a minimum of 10 years.

Advertising and Analytics

We use Google Ads including the remarketing services on our blog and website to display our ads on third party websites to previous visitors of those pages, this is done in the form of a cookie that contains anonymous data regarding your visit.
If you have a Google account you can opt out of receiving these ads here

We also use we use Google Analytics to collect anonymous data about the users of our sites such as how often they visit, what pages they visit, what time they visit, how long the stay and what country they are visiting from. This data is collected using cookies and from your IP address, the resulting statistics are used for the following purposes:

• Improving website usability
• Tracking the success of marketing campaigns
• Pattern analysis
• Advertising fraud detection

You can prevent Google Analytics from collecting this information by installing the Google opt-out browser addon located here

To learn how Google uses data collected from our own and partner sites please check this website.

SMS Verification

We use SMS verification to confirm the customer's phone number in the scope of security and fraud prevention. MVPS does not send out any marketing by SMS and the customer can opt out at any time of receiving any SMS messages, by removing his phone number from the profile.

Children

The Site is not for use by children under the age of 16 years and MVPS does not knowingly collect, store, share or use the personal data of children under 16 years. If you are under the age of 16 years, please do not provide any personal data, even if prompted by the Site to do so. If you are under the age of 16 years, and you have provided personal data, please ask your parent(s) or guardian(s) to notify MVPS and MVPS will delete all such personal data.

Your rights

Under GDPR you have the following rights:

• Right to restrict processing - You have the right to request the restriction of processing your personal data where there is no legitimate interest for us to do so.
• Right of Access - The GDPR Act gives you the right to access information held about you.
• Right to Erasure - As an individual you have the right to request the erasure of any data we hold on you. This is not an absolute right and some information like invoices and financial data cannot be removed under the Cyprus Law.
• Right to Rectification - You have the right to have any personal data rectified that may be incorrect or incomplete.
• Right to Object - You have the right to object to the processing of your personal data where there is no legitimate or lawful reason to do so.

To exercise any of the above rights, please contact our Data Privacy office at admin[at]mvps[dot]net.

Changes to the privacy policy

We reserve the right to change the privacy policy at any time. The updated privacy policy can be seen at the following URL: https://www.mvps.net/privacy-policy